TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.



QUALITY & CARE


COLOUR & FRAGRANCES

The colours and fragrances of Aura-Soma Products Limited Products are vibrant, living energies. We strive to ensure that the Equilibrium, Pomanders and Quintessences contain ingredients and energies of the highest quality. Biodynamic or organically grown ingredients are obtained from our own land in Tetford, Shire Farm which is proud to hold the biodynamic ‘Demeter’ certification, or by seeking them out from alterative biodynamic or organic sources around the world where possible. We continue to deepen our perception and understanding of the complexity and intricacies of working with nature and the cosmos and how to create-contain the energies in our products. We make every effort to ensure consistency in the visual appearance of our products, however, the ingredients each interact with one another to express different energies and this sometimes results in slightly changing the colour and fragrance of the products. It is one of the important and enchanting characteristics of Aura-Soma® products that they react and transform with each other and ourselves. These plant based ingredients vary from year to year due to seasonal changes therefore it is only to be expected that their characteristics may differ from time to time.

VISUAL APPEARANCES
When so called ‘visual changes’ occur like sedimentation, fiber like substances, water droplets on the inside wall of the glass or what is frequently referred to as wetting it is often the result of the seasonal variances previously mentioned. However, these changes in character do not affect the quality or effectiveness of our products.

EQUILIBRIUM GLASS BOTTLE QUALITY
It is very important for us to ensure that you receive the best quality glass possible and with this is mind we have increase the already stringent quality checks carried out at the point of manufacture as well as those upon receipt of Aura-Soma Products Limited premises. Small bubbles, hatching and surface blemishes to the bottles are unavoidable but we have agreed higher visual standards with our supplier (a top international glass manufacturer) and believe that the quality of our glass is a high as is practicable and possible.

CARE FOR YOUR BOTTLES
Please don’t expose the Equilibrium Bottle to direct sunlight or extreme temperature. Make sure to slightly loosen the cap when you put an Equilibrium Bottle near the window in warm or hot environment. To cleanse the bottle, it is recommended to use White pomander, Quintessences of Serapis Bey or perhaps, in a retail situation, St Germain.



COPYRIGHT

The entire content included on this site, including but not limited to text, graphics or code is copyrighted as a collective work under Australian and other copyright laws, and is the property of Aura-Soma Pty Limited. You are more than welcome to quote us as long as the quote is accurate and you cite us appropriately.


LIMITATION OF LIABILITY
The information appearing on this website is provided for informational and inspirational purposes only. It should not be used as a substitute for professional medical advice, diagnosis or treatment. Always consult your professional healthcare provider before beginning any new treatment. Aura-Soma Pty Limited assumes no responsibility or liability for any consequence resulting directly or indirectly from any action or inaction you take based on the information found on or material linked to this site. Our products are designed to be beneficial and safe when used as recommended. Any personal use of our products is beyond our control so it is the customer's responsibility to determine the suitability of the products, to use the products appropriately, and to ensure their safe use by those who come in contact with them. Aura-Soma Pty Limited is not liable for incidences connected to the use or misuse of our products.

MISCELLANEOUS
Your use of this site shall be governed in all respects by the laws of the state of New South Wales, Australia.

THIRD-PARTY LINKS
In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, even if the third party is affiliated with Aura-Soma Pty Limited, Aura-Soma Pty Limited has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Aura-Soma Pty Limited. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Aura-Soma Pty Limited seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). We welcome your feedback.



PRIVACY POLICY


WHAT INFORMATION DO WE COLLECT?
  • We collect information from you when you register on the site, place an order, or communication such as e-mail, or participate in another one of our site's features.
  • When ordering or registering, we will ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, purchase products, surf the website, or use certain other site features in the following ways:
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • If you have opted-in to receive our e-mail newsletter. If you would no longer like to receive promotional e-mail from us, please simply press the Unsubscribe link on the e-mail. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.

HOW DO WE PROTECT VISITOR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is encrypted into databases to be only accessed as stated above.


DO WE USE "COOKIES"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Google Chrome, Safari or Firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

We do not sell, trade, or transfer your personal information to any third party.


CHANGES TO OUR POLICY

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
This policy was last modified on December 11th, 2018.


YOUR CONSENT

By using our site, you consent to our privacy policy.



SHIPPING AND DELIVERY


FREE SHIPPING! On orders of $500 or more, for deliveries within Australia

For Orders under $500, the following freight charges will apply:

Method Freight Charge
Regular Post $18.50
Express Post $25.00


HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
All orders are processed within 48 hours and dispatched from our Bangalow Australia warehouse, Monday through Friday. All orders placed after 10am on Friday and on the weekend will be dispatched Monday morning. Once an order has left the warehouse it can take up to 7 working days to arrive depending on your location. Drop shipping is not permitted. Orders need to be sent to the person placing the order.

MY PARCEL HASN’T ARRIVED YET. WHAT DO I DO?

Once your parcel has left our warehouse it’s in the hands of either Australia Post or the couriers, and delivery can take up to 7 working days. However, if you are worried, please do email info@aura-soma-australia.com with your order number and we will happily reply as soon as possible.

WHAT TO DO IF THERE IS MISSING PRODUCT(S) FROM MY ORDER.
Our warehouse boys take great care and pride in preparing your order, and to-date we have a pretty impressive track record, as the orders are double checked by our team. However, if you do happen to discover any incorrect, missing or damaged product(s) please email info@aura-soma-australia.com within 24 hours of you receiving the delivery and we’ll happily get on to it immediately.

RETURNS POLICY
Any unused product(s) may be returned within 7 days of delivery.
Please note, returned product(s) MUST be in original condition, in their original packaging. We cannot accept returns of opened or used product(s), returned product(s) damaged in transit (so please pack your returned goods properly), or product(s) received more than 7 days after delivery date. Shipping and handling costs are not refundable. To begin the process of returning product(s) please email info@aura-soma-australia.com with the reason why you would like to return the product(s) and we will provide you with a RETURN PROCESSING NUMBER and the next steps. Please do not send product(s) back to our warehouse without a RETURN PROCESSING NUMBER.